Welcome to Holiday Kerala Trip By using our services, you agree to these Terms and Conditions. Please read them carefully before making any booking.
Holiday Kerala Trip
Address: Frain kalan, kumar patti, Frain Kalan (78), Jind, Haryana 126116
A booking is confirmed only after receiving the required advance payment
Advance payment is typically 30-50% of the total package cost
Balance payment must be made before the trip commencement date
All prices are in Indian Rupees (INR) unless otherwise stated
Bank Transfer (NEFT/RTGS/IMPS)
UPI Payments
Credit/Debit Cards via secure payment gateway
Cash payments at our office (against official receipt)
We understand plans can change. Our cancellation policy:
30+ days before departure: 90% refund (10% processing fee)
15-29 days before departure: 70% refund
7-14 days before departure: 50% refund
Less than 7 days: No refund
Refunds are processed within 7-10 business days.
Full Refund: If Holiday Kerala Trip cancels the trip due to unforeseen circumstances
Partial Refund: For unused services due to force majeure
No Refund: For no-shows, late arrivals, or voluntary departure mid-trip
Processing Time: All approved refunds within 7-10 business days
Date changes subject to availability and may incur additional charges
Upgrade requests must be made at least 7 days before departure
Downgrade requests may result in partial refund based on cancellation policy
We reserve the right to modify itineraries due to weather, road conditions, or safety
Alternative arrangements of equal or higher value will be provided
You will be notified of any changes as soon as possible
Accommodation as per package description
Transportation (AC/Non-AC as specified)
Meals as mentioned in the itinerary
Sightseeing as per itinerary
Experienced guide/driver assistance
All applicable taxes (GST)
Personal expenses (laundry, tips, phone calls)
Travel insurance
Entry fees to monuments (unless specified)
Camera/video charges at monuments
Any services not mentioned in inclusions
Meals not specified in the package
Carry valid ID proof (Aadhaar/Passport/Voter ID)
Inform us of any medical conditions or dietary requirements
Follow instructions of guides and drivers for safety
Respect local customs and dress codes at religious sites
Maintain punctuality for scheduled activities
Holiday Kerala Trip acts as an intermediary between travelers and service providers
We are not liable for delays caused by weather, strikes, or force majeure
Personal belongings and valuables are the traveler's responsibility
We recommend purchasing comprehensive travel insurance
Your satisfaction is important to us. For any concerns:
Contact your tour guide/coordinator immediately during the trip
If unresolved, email us within 7 days of trip completion
We will acknowledge within 48 hours and resolve within 15 days
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Varanasi, Uttar Pradesh.
If you have any questions about this Terms & Conditions, You can contact us:
By booking with Holiday Kerala Trip, you acknowledge that you have read, understood, and agree to these Terms and Conditions.